109 support escalations cleared in four hours.
- 257%
- ROI in the first two weeks, net of fees and COGS
- 34%
- Refund recovery rate
Better support. At half the cost.
- Month-to-month contract
- Five days free
- Helpdesk migration handled
What are you spending on support?
One service. Month-to-month.
One bill replaces your support team or agency, your tools, and your team’s hours. Book a cost review to see how we can cut your support costs in half.
Rockridge
Monthly bill
- Your support team, U.S.-based
- Included
- Software and AI, managed by us
- Included
- Your channels, seven days a week
- Included
- Approved order changes and refunds in Shopify
- Included
- Quality checks
- Included
- Dashboards and a direct line to us
- Included
Monthly base
Agreed ticket volume
Additional tickets
Volume overage
“Rockridge gave us confidence that our customers were being taken care of and allowed our team to stay focused on growing the business.”
Before you book.
Is there a long-term contract?
No. Every contract is month-to-month.
What happens during the five free days?
After setup, we run your entire support operation for five full days at no cost. We clear your existing ticket backlog and answer every incoming ticket, as we would for an ongoing client. Afterwards, you decide whether to continue as a paying client or walk away.
Do we have to change helpdesks?
You do not have to do the work. We handle any helpdesk migration and connect the ecommerce systems your support depends on, such as Shopify.
Which channels do you cover?
Email, live chat, social DMs and comments, orders and returns, and subscriptions, seven days a week. We answer every inquiry within hours.
What counts as a ticket?
One customer conversation: the whole thread, from the customer’s first message through to the resolution.
What if our ticket volume goes up?
We charge tickets above your agreed monthly volume at the overage rate in your proposal, so you can estimate the cost of launches, promotions and seasonal peaks.
Find out what you could save.
Bring us your current support costs, and we’ll show you how we can cut them in half.