Can you change the shipping address on order #4821?
Your customer support costs, cut in half
Rockridge runs your entire customer support operation.
Ran by U.S.-based support specialists and AI engineers.
Customer support becomes one line item.
HelpdeskGorgias, Zendesk
AI automationPer resolution
CX agent laborIn house or BPO
Payroll and schedulingOverhead
Management, QA, hiring, trainingOverhead
Your own hours in the queueUnbilled
Rockridge, replacing all of it
Half the total
How we do it.
Most tickets get automated
Our AI engineers build and manage workflows specific to your store for routine questions and actions. Your team does not configure the automation and does not supervise it.
Operators run at high output
Proprietary internal software gives every U.S. based CSR the context, workflows and automation to handle far more volume than a standard seat.
The operation is streamlined
One vendor replaces the helpdesk, the AI add ons, the staffing, the QA, and the day to day management.
Support that meets your standards.
-
U.S.-based judgment, when it matters.
Specialists step in with your full context whenever a customer needs human judgment.
-
Your brand in every reply.
Automation stays behind the work, never in front of the customer.
-
Escalations arrive ready to decide.
Sensitive issues reach the right person with the full context attached.
-
Your policies run the operation.
Refunds, replacements, exceptions and tone follow rules written for your brand.
What leaves your stack, and what we take on.
Leaves your stack
- Helpdesk license
- AI automation add ons
- Internal or outsourced CX agents
- Most of the management burden
Owned by Rockridge
- The customer support workspace
- Queue coverage and routine execution
- Your policies and workflows, built in
- Human judgment with clear escalations
Every channel your customers already use.
- Email inboxesGmail, Outlook
- Live chatOn site
- Social DMsInstagram, Facebook, TikTok, Discord
- Social commentsPublic replies
- Orders and returnsShopify
- SubscriptionsSkio, Klaviyo
50K+
Customer support tickets handled by this team to date
Five days, free, running live.
We plug into your existing systems
Rockridge seamlessly connects to the channels and workflows you already have.
Rockridge runs support free
Five days of live customer support at no cost to you.
The backlog gets cleared
We work through the existing queue while new conversations keep moving.
Bring us your current support costs.
We'll show you how Rockridge can cut them in half.